Managed Support

ERPNext That Keeps Running

Monthly retainers covering version upgrades, bug resolution, user assistance, feature enhancements, and proactive system health. Your ERPNext partner after go-live.

Get Support Quote Back to ERPNext
4-24 Hours Response time SLA
Monthly Flexible retainers
Long-term Ongoing partnership

What's Covered

Comprehensive ERPNext support that keeps your system healthy, your team productive, and your customizations compatible as ERPNext evolves.

Bug Fixes & Issue Resolution

Diagnose and fix ERPNext bugs, broken workflows, failed transactions, and configuration issues with SLA-backed response times.

Issue Ownership
Version Upgrades

Managed ERPNext and Frappe upgrades tested in staging before production. Custom code compatibility validated before every release.

Safe Upgrades
User Assistance

Help desk support for end users — how-to questions, workflow guidance, report assistance, and role/permission management.

Team Enablement
Feature Enhancements

Small-to-medium development work: new DocTypes, script updates, custom reports, print formats, and workflow adjustments.

Continuous Improvement
Proactive Health Monitoring

Server health checks, scheduler queue monitoring, background job validation, and backup verification on a regular cadence.

System Reliability
Documentation Updates

Keep process documentation and admin runbooks current as your ERPNext configuration evolves through the retainer period.

Knowledge Retention

Support Tiers

Flexible retainer options to match your team size and support needs. All tiers include SLA response times and monthly check-ins.

Essentials
Basic
Light-touch support for stable deployments with an internal admin team that handles day-to-day user requests.
Bug fixes & issue resolution
Version upgrades (semi-annual)
24-hour response SLA
Monthly health report
Most Popular
Growth
Full-service support for active businesses with ongoing feature requests, user growth, and evolving workflows.
Everything in Basic
User assistance & helpdesk
Feature enhancements (hours pool)
8-hour response SLA
Proactive monitoring
Enterprise
Premium
Dedicated support for complex multi-company deployments with custom Frappe apps and high-volume operations.
Everything in Growth
Dedicated consultant
4-hour response SLA
Priority feature development
Quarterly system audit

Frequently Asked Questions

Common questions about ERPNext managed support.

What does "feature enhancements" in the retainer include?
Feature enhancements cover small-to-medium development tasks: adding custom fields, building new reports, modifying workflows, creating print formats, updating server scripts, and adjusting user permissions. Each retainer tier includes a monthly hours pool for this work. Larger projects (new Frappe apps, major integrations) are scoped separately. We track hours used monthly and provide a report so you always know your allocation status.
How do version upgrades work under the retainer?
We manage all ERPNext and Frappe version upgrades end-to-end. Before any upgrade, we test your current setup (including custom DocTypes and Frappe apps) against the new version in a staging environment. If there are compatibility issues, we fix them before the production upgrade. We schedule production upgrades during your off-hours and monitor the system for 24 hours post-upgrade. You get a brief report summarizing what changed and any actions taken.
Can we join a support retainer if we didn't implement ERPNext with you?
Yes. We regularly take over support for ERPNext systems implemented by other consultants or in-house teams. We'll spend 1-2 weeks doing a discovery review — documenting your setup, understanding your customizations, and identifying any technical debt or risks. This onboarding is billed as a one-time fee and gives us the context to support your system properly from day one.
What's the minimum retainer commitment?
Most retainers are month-to-month after a 3-month minimum initial term. The 3-month minimum gives us time to properly learn your system, stabilize post-go-live issues, and establish the support rhythm. After that, you can adjust tier or cancel with 30 days notice. We don't lock clients into long contracts — we rely on the quality of our support to keep relationships going.
How do I submit support requests?
We provide a shared project workspace (typically Linear or Notion) where your team logs support requests and tracks status. Critical issues can also be reported via WhatsApp or a dedicated support email for faster response. We triage all requests within the SLA window for your tier, provide status updates, and close tickets with a brief resolution summary. You always have visibility into what's in queue and what's resolved.
Need Ongoing ERPNext Support?

Tell us about your current setup, team size, and what kind of support you need. We'll propose the right retainer tier for your situation.

Start a Conversation Back to ERPNext