Managed Support

Keep Your Odoo Running Smoothly

Ongoing support, version upgrades, bug fixes, user assistance, and continuous optimization. Monthly retainers with SLA-backed response times.

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4-24 Hours Response time SLA
Monthly Flexible retainers
Proactive Health monitoring

What's Included in Support

Comprehensive coverage for everything your Odoo system needs to stay healthy and performant.

Bug Fixes & Troubleshooting

Diagnose and resolve errors, performance issues, and unexpected behavior. Root cause analysis and permanent fixes.

Issue Resolution
Version Upgrades

Plan and execute Odoo version upgrades with testing, custom module migration, and minimal downtime.

Stay Current
User Assistance

Help desk support for end users, training refreshers, and guidance on how to use Odoo features effectively.

User Enablement
Configuration Changes

Adjust workflows, add custom fields, modify reports, and optimize settings as your business evolves.

Continuous Improvement
Security & Backup

Regular security patches, backup verification, and disaster recovery planning to protect your data.

Data Protection
Performance Monitoring

Proactive monitoring of system health, database performance, and integration uptime with monthly reports.

Preventive Care

Frequently Asked Questions

Common questions about Odoo support retainers.

How do support retainers work?
You purchase a monthly retainer with a set number of hours (e.g., 10, 20, or 40 hours per month). We track time spent on support requests, enhancements, and maintenance. Unused hours roll over for up to 3 months. If you exceed your monthly allocation, we bill additional hours at the agreed rate or you can upgrade to a higher tier. We provide detailed time tracking reports every month.
What's your response time SLA?
Standard tier: 24-hour response for normal issues, 4-hour response for critical production outages. Priority tier: 4-hour response for normal issues, 1-hour response for critical outages. Response time is when we acknowledge your request and provide an initial assessment — resolution time depends on complexity. We provide monthly SLA compliance reports.
Can you support Odoo systems you didn't build?
Yes. We regularly take over support for Odoo implementations done by other teams or in-house developers. We'll start with a system audit to understand your configuration, custom modules, and integrations. We'll document everything and provide recommendations for improvements. There's a one-time onboarding fee to get up to speed on your specific setup.
Do you support both Community and Enterprise editions?
Yes, we support both. For Odoo Enterprise, you'll need an active Odoo.com subscription for official support from Odoo SA — we complement that with implementation-specific support, custom module maintenance, and integration management. For Odoo Community, we provide full support since there's no official vendor support channel.
What if we need a major enhancement or new module?
Large projects (new modules, major integrations, significant customizations) are scoped separately as fixed-price or time-and-materials projects. Your support retainer covers ongoing maintenance, minor enhancements, and troubleshooting. We'll clearly communicate when a request exceeds support scope and provide a separate proposal for the work.
Need Ongoing Odoo Support?

Tell us about your current setup and support needs. We'll propose a retainer tier that fits your requirements and budget.

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